Every step below is from an official source
Switch from Fido to Rogers
What to do at Fido before you leave, what Rogers needs when you join, and everything else the switch touches. Your full plan is built in your browser and stays there.
Official sources reviewed . How we review sources
The rules that apply: CRTC
These apply whichever mobile carrier you're moving between.
Ask your new provider to transfer your numberBefore
Contact your new provider by phone, email or regular mail to request the transfer. You don't need to talk to your current provider.
Switch providers and keep your numberCanadian Radio-television and Telecommunications Commission (CRTC). ReviewedDon't cancel your current service before you switchBefore
Keep your current service until you have switched to the new provider. Cancelling first can stop you from keeping your number.
Switch providers and keep your numberCanadian Radio-television and Telecommunications Commission (CRTC). ReviewedExpect a mobile number transfer to take a few hoursDuring
The CRTC says a mobile number transfer can take a few hours.
Switch providers and keep your numberCanadian Radio-television and Telecommunications Commission (CRTC). ReviewedKnow you can cancel any time without 30 days noticeBefore
Under the Wireless Code you can cancel your contract at any time, and it takes effect the day your provider gets your notice. You don't need to give 30 days notice.
The Wireless Code, simplifiedCanadian Radio-television and Telecommunications Commission (CRTC). ReviewedAsk your provider to unlock your phone for freeBefore
If your phone is locked to your provider's network, the provider must unlock it, or give you the means to unlock it, when you ask. There is no charge.
The Wireless Code, simplifiedCanadian Radio-television and Telecommunications Commission (CRTC). Reviewed
At Fido, before you leave
Reply YES to Fido's transfer text within 90 minutesDuring
Fido texts you when it gets a request to move your number to another provider. Reply YES within 90 minutes to approve, or the request cancels automatically.
Reply NO if you didn't request the transferDuring
To stop a transfer you didn't ask for, reply NO to Fido's text. If you can't reply from your device, contact Fido.
At Rogers, when you join
Start the transfer in your MyRogers accountBefore
First get an activated Rogers SIM or eSIM with a temporary number. Then sign in to MyRogers and choose Transfer my existing phone number.
Transfer your existing Canadian phone number to us onlineRogers. ReviewedHave your old account number, PIN or IMEIBefore
For a mobile number, enter at least one of these: your account number with your other provider, your password or PIN for that account, or your device's ESN or IMEI.
Transfer your existing Canadian phone number to us onlineRogers. ReviewedKeep your current service and SIM until it's doneBefore
Don't cancel your current service or remove your SIM card. Your old service is cancelled automatically when the transfer is finished.
Transfer your existing Canadian phone number to us onlineRogers. ReviewedReply Yes to the confirmation text within 90 minutesDuring
Reply Yes to the text within 90 minutes to complete the transfer. Rogers says it completes mobile transfers within 2.5 hours of your reply.
Transfer your existing Canadian phone number to us onlineRogers. Reviewed
Then: everything else the switch affects
The steps above are what Fido and Rogers say. Your full checklist adds the accounts, codes, payments and devices that depend on your mobile carrier, in a safe order. It's built from your answers, in your browser.