ChangeChecklist

Changing your name: ID, bank and email together

Your legal name, your bank and your email address in one ordered plan.

Saves the combined checklist in this browser with typical answers. You can refine each change afterwards.

After a marriage, divorce or legal name change, the order matters: identification first, then the accounts that check it.

This plan combines the legal name change with your bank and email so nothing is done twice.

Doing these together: read this first

  • Change one way of signing in at a time

    More than one of these changes affects how you sign in or recover accounts. On each account, update one sign-in or recovery method, check you can still sign in and receive codes, then update the next. Never remove an old method before the new one works.

  • Get your name-change documents before you open the new account

    A new account in your new name needs identification that matches it. Update your ID first, so you don't open an account in a name you're about to stop using.

  • Update your name on accounts before changing their email

    Some services check your name when you change sign-in details. Changing the name first, then the email, avoids two verification rounds failing at once.

The combined checklist

71 tasks from typical answers, with 11 shared tasks merged. Yours will match your answers.

Before the change25

  • Certified copies of your name change documentLegal namehigh

    Do this: Order several certified copies of your marriage certificate, divorce order or name change certificate, so you can update more than one place at a time.

    Why: Government offices, banks and employers usually ask to see the original or a certified copy of the document that changed your name.

    Check it worked: You have enough copies for the places that need to keep or see one.

  • Follow the order your government recommendsLegal namehigh

    Do this: Check your government's guidance on changing your name. In many places you update core government records (such as social insurance or social security) first, then photo ID, then banks and everything else. The exact order depends on where you live.

    Why: Many organizations only accept a new name once it appears on government records or photo ID, so updating in the wrong order can mean being turned away.

    Check it worked: You've written down the order that applies to you before you start.

  • CRA: update your name Do once for 2 changesLegal nameEmail addresshigh

    Do this: Tell the CRA about your name change once your SIN record is updated. The CRA explains which changes can be made by phone and which need a written request.

    For the other change: Sign in to CRA My Account and change the email address on your profile to the new one. CRA uses it to send notifications about your account, so an old address means missed notices.

    Why: The CRA uses your name for notices, benefit and credit payments, and to match your tax slips.

    Check it worked: Your CRA account shows the new name.

  • Banks and credit unions: update your name Do once for 2 changesLegal nameEmail addresshigh

    Do this: Contact or visit each bank with your name change document and updated ID. Ask for new cards and cheques in your new name, and check joint accounts and the name shown on transfers.

    For the other change: Change your email in each bank's app or online banking, including the address used for e-statements, tax documents and security alerts.

    Why: Banks verify your identity against your ID, and the name on your accounts should match it.

    Check it worked: Your accounts and new cards show the new name.

  • Open the new account and set it up fullyBank accounthigh

    Do this: Open the account, set up online banking and the app with two-step sign-in, and turn on alerts for deposits and withdrawals. Download the bank's direct deposit form or void cheque from the app rather than copying account details by hand.

    Why: Everything in this plan points money at the new account, so it needs to be open, signed in and protected first.

    Check it worked: You can sign in, see the account and download its direct deposit details.

  • List everything that pays into and out of the old accountBank accounthigh

    Do this: Go back through 12 months of statements and list every deposit and every automatic payment: pre-authorized debits, card charges, bill payments and scheduled transfers. Mark the annual ones so you're not waiting a year to find them.

    Why: Monthly charges are easy to spot. Annual renewals, insurance premiums and domain renewals show up only once a year, so they're the ones people miss.

    Check it worked: You have one list, and every entry on it is marked as updated, cancelled or not needed.

  • Loans, mortgage and cards at the old bank: check how they'll be paidBank accounthigh

    Do this: Ask the old bank how each product will be paid if the account closes, and set up payment from the new account where needed, before you close anything.

    Why: Products at the old bank are often paid automatically from your account there, and some, like overdraft protection, may need that account to stay open.

    Check it worked: Each loan, mortgage or card at the old bank has a payment source that will still exist.

  • Keep the old account open with a bufferBank accounthigh

    Do this: Leave enough in the old account to cover a typical month of automatic payments while you move them. As a guide, many people wait until about two billing cycles have passed with nothing new hitting the old account before closing it. Adjust for your own bills, including annual ones.

    Why: Payments you forget about will still try to come out of, or go into, the old account.

    Check it worked: The old account has had no new automatic debits or deposits for a full billing cycle.

  • Uncashed cheques: keep enough to cover themBank accountmoderate

    Do this: List cheques you've written that haven't cleared and keep enough money to cover them. Give anyone holding post-dated cheques new ones from the new account. Shred unused cheques from the old account once it closes.

    Why: Cheques you've written, including post-dated ones for rent or fees, draw on the old account whenever they're cashed.

    Check it worked: Every cheque you wrote has cleared or been replaced.

  • Keep the old email account open until everything has movedEmail addresscritical

    Do this: Don't close or delete the old account yet. Keep it open until every important account uses the new address and nothing important arrives at the old one.

    Why: Many sites send a confirmation link to your current address before they'll switch to a new one, and the old inbox catches anything you forget.

    Check it worked: You can still sign in to the old account and receive mail there.

  • Secure the new email account before you rely on itEmail addresshigh

    Do this: Turn on two-step verification (an authenticator app or passkey is stronger than text codes), add a recovery phone and save backup codes. If the old account is closing, don't use it as the new account's recovery email.

    Why: The new inbox is about to receive every password reset you own, so it should be your best-protected account.

    Check it worked: Sign in to the new account on a second device, and check its recovery options show current details.

  • Make a list of every account that uses the old addressEmail addresshigh

    Do this: Search the old inbox for "welcome", "verify your email", "receipt", "password reset" and "unsubscribe". Search your password manager for the old address, and check the connected-apps pages of your Google, Apple and Microsoft accounts. Mark banking, government, work, domain and recovery accounts as first priority.

    Why: Most people have dozens of accounts tied to one address and remember only a few of them.

    Check it worked: You have a written list with the first-priority accounts marked.

  • Outlook.com: export your contacts and save your mailboxEmail addresshigh

    Do this: Export your contacts from Outlook.com's People page to a CSV file. To save a full copy of your mail, Microsoft's instructions use an Outlook app on a Windows computer to export the mailbox to a .pst file.

    Why: Old messages hold receipts, warranties, tax documents and records you may need later.

    Check it worked: Open the archive and spot-check a few old messages and contacts.

  • Apple Account: make the new address your primary emailEmail addresshigh

    Do this: In your Apple Account's sign-in and security settings, add the new address and make it the primary email. Apple says a removed non-iCloud address could later be linked to someone else's account for Messages and FaceTime, so tell people who reach you that way.

    Why: Your Apple Account controls iCloud, backups, purchases, Find My and device activation.

    Check it worked: Open your Apple Account settings and check the new details are listed and confirmed.

  • Google Account: update your sign-in and recovery emailEmail addresshigh

    Do this: If your Google Account signs in with a non-Gmail address, change it to the new one. If it's a Gmail account you're moving away from, keep the account and add the new address as your recovery email. Then run Security Checkup.

    Why: Your Google Account signs you in to Gmail, Android, YouTube, Drive and every app that uses Sign in with Google.

    Check it worked: Run Security Checkup and confirm it shows the new details with no warnings.

  • Microsoft account: add the new address and make it your primary aliasEmail addresshigh

    Do this: Add the new address to your Microsoft account, verify it and make it the primary alias. Microsoft sends email verification codes only to the primary alias or a separate verification address.

    Why: Your Microsoft account covers Outlook.com, Windows sign-in, OneDrive, Xbox and Microsoft 365 personal plans.

    Check it worked: Check the security info page lists the new details as verified.

  • Password manager: change your account email and search the vaultEmail addresshigh

    Do this: Change the email on your password manager account and check its recovery options. Then search the vault for the old address to find accounts that still use it.

    Why: Your password manager holds the keys to everything else. Its own sign-in and recovery details need to stay current.

    Check it worked: Confirm you can open the vault on a second device and that your recovery kit or key is up to date.

  • Domain registrar: update your account and domain contact emailEmail addresshigh

    Do this: Change the account email and the registrant contact for each domain. Registrars send renewal notices and transfer approvals by email, and some ask you to confirm contact changes from the current address, so do this while the old inbox works.

    Why: Your registrar sends renewal notices and verification requests to the contact details on file.

    Check it worked: Check the account profile and the domain's contact record.

  • Hosting and website accounts: update the account emailEmail addresshigh

    Do this: Change the account and billing email with your host, and update any contact forms or site notifications that send to the old address.

    Why: Hosting accounts send billing, abuse and outage notices to your contact details.

    Check it worked: Check account settings and billing contacts.

  • Accounts that sign you in with an emailed link or codeEmail addresshigh

    Do this: Sign in to each one now and change its email to the new address, confirming from the old inbox if asked. Where a site supports it, add a passkey or password as a second way in.

    Why: Passwordless accounts send a sign-in link or code to your email every time, so the old inbox is the only way in.

    Check it worked: Sign out, sign back in and confirm the link or code arrives at the new address.

  • Apps you sign in to with AppleEmail addresshigh

    Do this: Check the connected-apps list in your Apple account. These logins follow the Apple account, not your inbox, so they keep working while that account stays open. Change the contact email inside each app if it shows the old address, and if the Apple account might ever close, add a password or passkey to each app first.

    Why: "Sign in with Google/Apple/Microsoft" ties an app account to that identity, not to a password.

    Check it worked: Sign in to each listed app using the new method.

  • Apps you sign in to with GoogleEmail addresshigh

    Do this: Check the connected-apps list in your Google account. These logins follow the Google account, not your inbox, so they keep working while that account stays open. Change the contact email inside each app if it shows the old address, and if the Google account might ever close, add a password or passkey to each app first.

    Why: "Sign in with Google/Apple/Microsoft" ties an app account to that identity, not to a password.

    Check it worked: Sign in to each listed app using the new method.

  • Point relay and alias addresses at the new inboxEmail addresshigh

    Do this: In your relay service's settings, change where relayed mail is forwarded to the new inbox. Hide My Email forwards to an email address on your Apple Account, so check which one is selected.

    Why: Relay addresses (like Hide My Email) forward to one real inbox. If that inbox is the old address, mail for every relay goes there.

    Check it worked: Send a message to one relay address and confirm it arrives at the new inbox.

  • Accounts that use the old address for recoveryEmail addresshigh

    Do this: Check the recovery settings of your other email accounts, social accounts and anything important, and replace the old address with the new one.

    Why: Other accounts may list your email address as a recovery contact.

    Check it worked: Review the recovery section of each important account.

  • PayPal and payment apps: update your emailEmail addresshigh

    Do this: Change the email in PayPal and other payment apps, where it's often both your login and the address people pay. If you receive bank transfers by email (such as Interac e-Transfer autodeposit), register the new address with your bank too.

    Why: Payment apps often use your contact details to identify you and receive money.

    Check it worked: Send or request a small test payment.

During the change18

  • Employer payroll: switch your direct deposit Do once for 3 changesLegal nameBank accountEmail addresscritical

    Do this: Give payroll the new account through your HR or payroll portal, or the form they require. Ask which pay date the change takes effect from. If you split your pay between accounts, update each part.

    For the other change: Give HR your name change document once your tax or social insurance record is updated. Ask them to update payroll, benefits, pension and your work email display name.

    For the other change: Update your email in your employer's HR or payroll system, or your school's student or parent portal.

    Why: Your pay goes to whatever account payroll has on file, and payroll changes have cut-off dates.

    Check it worked: Your HR or payroll profile shows the new account, and you know which payday it starts from.

  • Social Insurance Number recordLegal namehigh

    Do this: Update your name on your SIN record with Service Canada using your name change document, then update the CRA.

    Why: Service Canada asks you to update your SIN record when your legal name changes, and your employer and the CRA rely on that record.

    Check it worked: Service Canada confirms the update.

  • Driver's licence or photo ID: update your nameLegal namehigh

    Do this: Update your legal name with your licensing authority within the time it requires.

    Why: Licensing offices need your current details for renewals, notices and roadside checks.

    Check it worked: Check the updated record or the confirmation you receive.

  • Credit card autopay: switch it to the new account Do once for 2 changesLegal nameBank accounthigh

    Do this: In each card issuer's app or website, link the new bank account and switch autopay to it. Check the amount setting (minimum, statement balance or full balance) didn't reset.

    For the other change: Ask each card issuer, including store and travel cards, to update your name and send replacement cards. Update the cardholder name saved in online stores once the new cards arrive.

    Why: Credit card autopay pulls from whichever bank account you linked when you set it up.

    Check it worked: Each card shows autopay from the new account, with the right amount.

  • Insurance premiums: update the debit account Do once for 3 changesLegal nameBank accountEmail addresshigh

    Do this: Update the payment account with each insurer that debits you: home or tenant, auto, life and health.

    For the other change: Update your legal name with home, auto, life, health and travel insurers.

    For the other change: Change the email with your home, auto, life, health and travel insurers, especially if they send renewals and documents electronically.

    Why: Insurers need current details to send renewals, process claims and reach you after an incident.

    Check it worked: Each insurer confirms the new account for the next premium.

  • Passport: apply for one in your new nameLegal namemoderate

    Do this: Apply for a passport in your new name with your name change document. Time it so you're not waiting for it when you need to travel, and keep booking travel in the name on the passport you have.

    Why: Travel documents and trusted-traveller programs keep your details on file.

    Check it worked: Your new passport shows the new name.

  • Health card: update your nameLegal namemoderate

    Do this: Update your legal name with your public health insurance plan.

    Why: Health coverage records need your current details to stay valid and send you a card.

    Check it worked: Check the confirmation or your next card.

  • Investments, pensions and retirement plans: update your name Do once for 3 changesLegal nameBank accountBank accountmoderate

    Do this: Update your legal name with brokerages, pension plans and workplace retirement plans.

    For the other change: Update the funding account for automatic contributions to savings, retirement and investment accounts.

    For the other change: Add the new bank account in each brokerage or plan, move automatic contributions to it, and remove the old one once nothing depends on it. Some providers verify a new account before you can use it.

    Why: Brokerages and pension providers use your contact details for statements, tax slips and security checks.

    Check it worked: Confirm your profile shows the new details.

  • Mortgage or rent: move the payment to the new accountBank accountcritical

    Do this: Send your lender or landlord the new account details in the form they require, and ask which payment the change applies from. Keep the old account funded until that payment comes out of the new one.

    Why: Housing payments are usually the largest automatic payment you have, and lenders and landlords need time to process a new account.

    Check it worked: The next mortgage or rent payment comes out of the new account.

  • Test the new account with a small transferBank accounthigh

    Do this: Send a small amount from the old account to the new one before you give the new details to your employer or billers.

    Why: A small transfer proves the account details you're about to hand out are right.

    Check it worked: The transfer shows up in the new account.

  • CRA: update direct deposit for tax refunds and benefitsBank accounthigh

    Do this: Update direct deposit in CRA My Account, or through your new bank if it offers that. The CRA pays tax refunds and benefits such as the GST/HST credit and the Canada child benefit. The CRA advises not closing your old account until your first CRA payment has been deposited into the new one.

    Why: Tax refunds, benefits and government pensions are paid to the account each agency has on file. Your employer and other agencies don't pass the change along.

    Check it worked: My Account shows the new account, and a CRA payment has arrived in it.

  • Bill payees and scheduled transfers: recreate them at the new bankBank accounthigh

    Do this: Screenshot or export your payee list and any scheduled or recurring transfers. Add the payees at the new bank and set up the schedules again, then cancel the old ones so nothing pays twice.

    Why: Online bill payees, scheduled payments and recurring transfers are stored at your old bank. They don't move to the new one.

    Check it worked: Each payee and schedule exists at the new bank, and the old bank shows no upcoming payments.

  • Debit card charges: move them to the new cardBank accounthigh

    Do this: Look for card payments on old statements and move each one to the new debit card or another payment method.

    Why: Some bills and subscriptions are charged to your debit card rather than debited from the account, so they don't appear in your list of pre-authorized debits.

    Check it worked: No card charges hit the old account for a full month.

  • Utilities, phone and internet: update the debit account Do once for 2 changesBank accountEmail addressmoderate

    Do this: Update the bank account for automatic payments with each utility, your phone carrier and your internet provider.

    For the other change: Change the email on power, gas, water, phone and internet accounts, particularly if you get paperless bills.

    Why: Power, gas and water providers use your details for billing and outage alerts.

    Check it worked: Check your next bill or the provider's online account.

  • Outlook.com: forward new mail to your new addressEmail addresshigh

    Do this: In Outlook.com's mail settings, turn on forwarding to the new address and keep a copy of forwarded messages. Microsoft asks for two-step verification before it turns forwarding on.

    Why: Forwarding catches messages from accounts you haven't updated yet, so nothing important is missed during the switch.

    Check it worked: Send a test email to the old address from another account and confirm it arrives at the new one. Check junk folders too.

  • Gmail: use forwarding, not "Check mail from other accounts"Email addressmoderate

    Do this: Turn on forwarding in the old account instead. To read both inboxes on your phone, you can add the other account to the Gmail mobile app. Check Google's current guidance before relying on either.

    Why: Google is removing Gmailify and POP fetching from other accounts. Its help page says these features stop supporting new users after the first quarter of 2026, and existing users can keep them only until January 2027.

    Check it worked: A test message sent to the old address arrives in Gmail.

  • Set an auto-reply on the old addressEmail addresslow

    Do this: Set a short auto-reply on the old account that gives the new address. If your provider allows it, reply only to people in your contacts so you don't answer spam.

    Why: An auto-reply tells people who write to the old address where to find you.

    Check it worked: Send a message to the old address and check the auto-reply arrives.

  • Set up mail apps on your phone and computerEmail addresslow

    Do this: Add the new account to the mail apps on your phone, tablet and computer and make it the default for sending. Keep the old account added until you've finished moving.

    Why: Phones and computers keep using whatever accounts were set up in their mail apps.

    Check it worked: Send a message from your phone and check it goes out from the new address.

Immediately after16

  • Lease, mortgage and property recordsLegal namemoderate

    Do this: Send your landlord or lender a copy of your name change document. For property you own, ask your lawyer or notary whether the title needs updating; it may not be required.

    Why: Landlords and lenders keep your legal name on contracts and statements.

    Check it worked: Your next statement or lease renewal shows the new name.

  • Doctor, dentist and pharmacy: update your nameLegal namemoderate

    Do this: Update your name with your doctor, dentist, pharmacy and patient portals once your health card shows the new name.

    Why: Clinics and pharmacies bill your health plan using the name on your health card.

    Check it worked: Confirm at your next appointment or in the portal.

  • Airline, hotel and trusted traveller profiles: update after your new passport arrives Do once for 2 changesLegal nameEmail addressmoderate

    Do this: Once your passport shows the new name, update frequent flyer, hotel and trusted traveller profiles so future bookings match.

    For the other change: Change the email in airline and hotel profiles, and on any upcoming bookings, which can keep the old address.

    Why: Airlines send gate changes, cancellations and rebooking offers to the details on your profile and bookings.

    Check it worked: Each profile shows the name on your new passport.

  • Email display name and online profilesLegal namelow

    Do this: Update the display name on your email accounts, your email signature, LinkedIn and social profiles.

    Why: Your name appears on every email you send and on social and professional profiles.

    Check it worked: Send yourself an email and check the name shown.

  • PayPal: link the new bank accountBank accounthigh

    Do this: Add the new bank account in PayPal, make it the default for transfers and withdrawals, and check any automatic top-ups or payments that use the old one. Remove the old account once nothing depends on it.

    Why: Payment apps pull money from, and send withdrawals to, the bank account linked to them.

    Check it worked: A small transfer or withdrawal in PayPal uses the new account.

  • Interac e-Transfer: move Autodeposit and contactsBank accountmoderate

    Do this: Remove Autodeposit at the old bank, then register it at the new one, since an email address or number may only be registered at one bank at a time. Re-add the contacts you send money to.

    Why: Autodeposit sends e-Transfers addressed to your email or mobile number straight into the account you registered it with. Your list of e-Transfer contacts is stored at each bank too.

    Check it worked: Ask someone to send you a small e-Transfer and confirm it lands in the new account.

  • People who pay you: send them the new detailsBank accountmoderate

    Do this: Send the new details to anyone who pays you, through a channel they already know is you (a call or in person, not only an email). Ask them to confirm with a small payment.

    Why: Tenants, clients, family and anyone else who sends you money keeps using the details they saved.

    Check it worked: A payment from each regular payer has arrived in the new account.

  • Facebook: change your login emailEmail addressmoderate

    Do this: Change the email in Facebook's account settings. It's usually your login and recovery address, and the change may need confirming from the old inbox.

    Why: Social accounts use your contact details for sign-in codes and account recovery.

    Check it worked: Check each account's settings page shows the new details.

  • Instagram: change your login emailEmail addressmoderate

    Do this: Change the email in Instagram's account settings. It's usually your login and recovery address, and the change may need confirming from the old inbox.

    Why: Social accounts use your contact details for sign-in codes and account recovery.

    Check it worked: Check each account's settings page shows the new details.

  • LinkedIn: change your login emailEmail addressmoderate

    Do this: Change the email in LinkedIn's account settings. It's usually your login and recovery address, and the change may need confirming from the old inbox.

    Why: Social accounts use your contact details for sign-in codes and account recovery.

    Check it worked: Check each account's settings page shows the new details.

  • Subscriptions and memberships: update your account emailEmail addressmoderate

    Do this: Change the email on paid subscriptions, streaming services and memberships so receipts, renewal notices and failed-payment warnings reach you.

    Why: Subscriptions send renewal notices and payment problems to the email on the account.

    Check it worked: Watch the next billing cycle for failed or duplicate charges.

  • App store and game accounts: check where receipts and notices goEmail addressmoderate

    Do this: App Store and Google Play purchases follow your Apple or Google Account. Check that receipts and subscription notices now go to the new address, and update any game or software store accounts that use the old one.

    Why: App store accounts manage app subscriptions, family sharing and purchase history.

    Check it worked: Open the subscriptions page and confirm nothing shows a billing problem.

  • Tell people your new email addressEmail addressmoderate

    Do this: Email family, friends, your doctor's office and anyone who might need to reach you from the new address, so replies land there.

    Why: The people who matter most only know your details if you tell them.

    Check it worked: Ask a couple of people to confirm they've saved it.

  • Online shopping accounts: update your login emailEmail addresslow

    Do this: Change the email in the shopping accounts you use most. Many use it as the login and for order and delivery updates.

    Why: Stores use your details for order updates, deliveries and saved payment methods.

    Check it worked: Check the account profile before your next order.

  • Move the newsletters you want and let the rest goEmail addresslow

    Do this: Change the address or re-subscribe for newsletters and mailing lists you value. Unsubscribe the old address from the rest.

    Why: Newsletters and mailing lists keep writing to the old address until you change it.

    Check it worked: Over the next few weeks, check what still arrives at the old address.

  • Email signature, résumé and public profilesEmail addresslow

    Do this: Update your email signature, résumé, LinkedIn profile, business cards, personal website and any directory listings that show the old address.

    Why: Your address is printed in places you set up once and forgot.

    Check it worked: Search your profiles and documents for the old address.

Verify5

  • Credit reportLegal namelow

    Do this: Once your lenders have the new name, check your credit report with the main credit bureaus and ask them to correct anything wrong.

    Why: Credit bureaus get your name from lenders, so your file may show both names for a while.

    Check it worked: Your credit report shows your new name and the right accounts.

  • Confirm your first pay lands in the new accountBank accounthigh

    Do this: On the first payday after the change, check where your pay arrived before you move bills that depend on it, and compare it with your pay stub.

    Why: Payroll changes can miss a cut-off, so the first pay after the change may still go to the old account.

    Check it worked: A full pay has arrived in the new account and matches your pay stub.

  • Confirm each moved payment came from the new accountBank accounthigh

    Do this: As each payment date comes up, check the new account's statement and tick it off your list. Anything that still hits the old account goes back to the top of your list.

    Why: Each biller makes the change on its own schedule, so the only proof is the payment itself.

    Check it worked: Every item on your list has been paid from the new account at least once.

  • Test password reset with the new addressEmail addresshigh

    Do this: On your most important accounts, start a password reset or sign-in from a private browser window and confirm the email arrives at the new address.

    Why: Seeing the new address in settings isn't the same as recovery actually working.

    Check it worked: Each critical account sends its reset or sign-in email to the new address.

  • Send a test message to the old addressEmail addressmoderate

    Do this: From another account, send a message to the old address and reply to it from the new inbox.

    Why: Forwarding can fail quietly: a missed confirmation, a junk filter or a provider limit is enough.

    Check it worked: The message arrives in the new inbox (not junk) and your reply reaches the sender.

Clean up4

  • Close the old account lastBank accounthigh

    Do this: Once a full cycle has passed with nothing new hitting the old account, move the remaining balance, cancel the old debit card and close the account. Ask for written confirmation.

    Why: Closing is the one step that's hard to undo. Anything still pointed at the old account fails after it.

    Check it worked: You have confirmation of the closure and the account shows a zero balance.

  • Download statements and tax documentsBank accountmoderate

    Do this: Download statements for the years you need, plus any tax slips or interest statements issued for the account.

    Why: Online access to statements usually ends when the account closes, and you may need them for taxes, proof of address or a dispute.

    Check it worked: The files open and cover the full period you need.

  • Remove the old address from your accountsEmail addresshigh

    Do this: Once each account works with the new address, remove the old one as a sign-in, contact or recovery address. Check your provider's policy on whether closed addresses can be reused.

    Why: Old addresses left on accounts keep receiving resets, and some providers or organizations may eventually give an old address to someone else.

    Check it worked: Security settings on each important account list only the new address.

  • Outlook.com: keep the Microsoft account activeEmail addressmoderate

    Do this: Your Microsoft account also covers Windows sign-in, Xbox, OneDrive and Microsoft 365. Microsoft's activity policy says accounts that aren't signed in to for a long period may be closed, so sign in now and then. Check the current policy.

    Why: An account you stop signing in to may eventually be closed or deleted by the provider, and its forwarding with it.

    Check it worked: You've set a reminder to sign in to the old account again.

Later3

  • Voter registration: update your nameLegal namelow

    Do this: Update your legal name on the voter register.

    Why: Electoral records use your current details.

    Check it worked: Check your registration status online.

  • Watch for stragglersBank accountmoderate

    Do this: For the next year, note anything that bounces or mentions the old account, and update it. Keep the list from this plan so you know what has already moved.

    Why: Annual payments and occasional deposits can turn up months after a switch.

    Check it worked: Nothing new has turned up for a few months, including past your annual payment dates.

  • Check the old inbox for stragglersEmail addresslow

    Do this: Every week or two for a couple of months, look at what still arrives at (or is forwarded from) the old address and update those senders.

    Why: Forgotten accounts usually reveal themselves only when they send you something.

    Check it worked: Nothing new has needed updating for a month.