Adobe Creative Cloud: cancel, pause or downgrade?
Cancelling isn't always the only choice. Here is what each option does to your account, from Adobe Creative Cloud's own help pages. Applies in: All countries the help pages cover.
Official sources reviewed . How we review sources
| Topic | Cancel Available | Pause Not offered in the help pages we checked | Downgrade Available |
|---|---|---|---|
| What it does | Cancel your plan from Plans and payment in your Adobe account. Your Adobe account stays active with free membership benefits. | No pause option for Creative Cloud individual plans was found in Adobe's Account, Plans, and Billing help. | You can switch to a different plan from your Adobe account. Adobe says changing your plan is irreversible, so review the plan details first. Billing commitment options can vary by location and plan. |
| What you keep |
| Not stated | Not stated |
| What stops or goes |
| Not stated |
|
| Billing | Access to paid apps and services ends when the current billing period finishes. For most plans, cancelling within 14 days of the first purchase gives a full refund. Under Adobe's US terms, an annual plan paid monthly has an early termination fee if you cancel after 14 days. | Not stated | The new plan takes effect immediately and you are charged for it. Your billing date changes to the date you switched. You may get a refund for the old plan, if applicable. |
| Coming back | If you change your mind within the billing period, you can reactivate your plan from your Adobe account. Your apps, services and storage are restored and billing continues as scheduled. | Not stated | Not stated |
| Source | Account access after plan cancellationAdobe. Reviewed Cancel your Adobe trial or subscriptionAdobe. Reviewed Understand Adobe's subscription terms and refund policiesAdobe. Reviewed | Account, Plans, and Billing helpAdobe. Reviewed | Change your Adobe planAdobe. Reviewed |
Cancel
Available- What it does
- Cancel your plan from Plans and payment in your Adobe account. Your Adobe account stays active with free membership benefits.
- What you keep
- Your Adobe account and free membership benefits
- Work saved on your computer
- Lightroom original images, stored for one year after the membership lapses
- What stops or goes
- Access to paid apps and services when the current billing period ends
- Cloud storage drops to 5 GB. If you are over the limit, you have 30 days to reduce your usage. After 30 days you could lose access to some or all files on Creative Cloud servers.
- Files in free cloud storage may be permanently deleted after a period of inactivity. Adobe sends an email notice before deletion.
- Billing
- Access to paid apps and services ends when the current billing period finishes. For most plans, cancelling within 14 days of the first purchase gives a full refund. Under Adobe's US terms, an annual plan paid monthly has an early termination fee if you cancel after 14 days.
- Coming back
- If you change your mind within the billing period, you can reactivate your plan from your Adobe account. Your apps, services and storage are restored and billing continues as scheduled.
Account access after plan cancellationAdobe. Reviewed
Cancel your Adobe trial or subscriptionAdobe. Reviewed
Understand Adobe's subscription terms and refund policiesAdobe. Reviewed
Pause
Not offered in the help pages we checked- What it does
- No pause option for Creative Cloud individual plans was found in Adobe's Account, Plans, and Billing help.
- What you keep
- Not stated
- What stops or goes
- Not stated
- Billing
- Not stated
- Coming back
- Not stated
Account, Plans, and Billing helpAdobe. Reviewed
Downgrade
Available- What it does
- You can switch to a different plan from your Adobe account. Adobe says changing your plan is irreversible, so review the plan details first. Billing commitment options can vary by location and plan.
- What you keep
- Not stated
- What stops or goes
- Your current plan is cancelled when you switch
- Billing
- The new plan takes effect immediately and you are charged for it. Your billing date changes to the date you switched. You may get a refund for the old plan, if applicable.
- Coming back
- Not stated
Change your Adobe planAdobe. Reviewed
Cancelling? Check what depends on it first
Exports, sign-ins, linked services and billing through app stores: your cancellation checklist is built from your answers, in your browser.
Plans, prices and options differ by country and by how you pay (for example through Apple or Google). If you pay through an app store, cancel there. Names are trademarks of their owners; we aren't affiliated with Adobe Creative Cloud. Other services