Slack: cancel, pause or downgrade?
Cancelling isn't always the only choice. Here is what each option does to your account, from Slack's own help pages. Applies in: All countries the help pages cover.
Official sources reviewed . How we review sources
| Topic | Cancel Available | Pause Not offered in the help pages we checked | Downgrade Available |
|---|---|---|---|
| What it does | Workspace Owners, or the member who upgraded the workspace, can select Downgrade to Free in billing settings. This ends the paid plan and moves the workspace to the free version of Slack. | No option to pause a paid Slack plan was found in the billing, payments and plans articles of Slack's workspace administration help. | On Business+, you can select Downgrade to Pro and choose a billing cycle. You can also downgrade any paid plan to the free version. |
| What you keep |
| Not stated | Not stated |
| What stops or goes |
| Not stated |
|
| Billing | You choose whether the change takes effect immediately or on your next renewal date. | Not stated | You choose whether the change takes effect immediately or on your next renewal date. If applicable, Slack adds Slack credits to your workspace account. Credits are non-refundable and expire after the paid plan ends. |
| Coming back | Upgrade to a paid plan again. Slack says messages and files beyond the 90-day limit are revealed when you upgrade. | Not stated | Not stated |
| Source | Change or cancel your paid Slack planSlack. Reviewed Feature limitations on the free version of SlackSlack. Reviewed | Workspace administrationSlack. Reviewed | Change or cancel your paid Slack planSlack. Reviewed Feature limitations on the free version of SlackSlack. Reviewed |
Cancel
Available- What it does
- Workspace Owners, or the member who upgraded the workspace, can select Downgrade to Free in billing settings. This ends the paid plan and moves the workspace to the free version of Slack.
- What you keep
- The most recent 90 days of message and file history stay visible
- What stops or goes
- Paid features on your plan
- Free plan message, file and app limits apply
- Messages and files older than 90 days are hidden
- Data in the workspace more than one year old is deleted on the free version
- Billing
- You choose whether the change takes effect immediately or on your next renewal date.
- Coming back
- Upgrade to a paid plan again. Slack says messages and files beyond the 90-day limit are revealed when you upgrade.
Change or cancel your paid Slack planSlack. Reviewed
Feature limitations on the free version of SlackSlack. Reviewed
Pause
Not offered in the help pages we checked- What it does
- No option to pause a paid Slack plan was found in the billing, payments and plans articles of Slack's workspace administration help.
- What you keep
- Not stated
- What stops or goes
- Not stated
- Billing
- Not stated
- Coming back
- Not stated
Workspace administrationSlack. Reviewed
Downgrade
Available- What it does
- On Business+, you can select Downgrade to Pro and choose a billing cycle. You can also downgrade any paid plan to the free version.
- What you keep
- Not stated
- What stops or goes
- Moving to the free version hides messages and files older than 90 days, and data more than one year old is deleted
- Billing
- You choose whether the change takes effect immediately or on your next renewal date. If applicable, Slack adds Slack credits to your workspace account. Credits are non-refundable and expire after the paid plan ends.
- Coming back
- Not stated
Change or cancel your paid Slack planSlack. Reviewed
Feature limitations on the free version of SlackSlack. Reviewed
Cancelling? Check what depends on it first
Exports, sign-ins, linked services and billing through app stores: your cancellation checklist is built from your answers, in your browser.
Plans, prices and options differ by country and by how you pay (for example through Apple or Google). If you pay through an app store, cancel there. Names are trademarks of their owners; we aren't affiliated with Slack. Other services