Zoom Workplace: cancel, pause or downgrade?
Cancelling isn't always the only choice. Here is what each option does to your account, from Zoom Workplace's own help pages. Applies in: All countries the help pages cover.
Official sources reviewed . How we review sources
| Topic | Cancel Available | Pause Not offered in the help pages we checked | Downgrade Available |
|---|---|---|---|
| What it does | Cancelling stops future renewals but does not end the current subscription right away. Cancel any add-ons before the base plan. If you bought through the Apple App Store or Google Play, the Cancel Plan option does not appear in the Zoom web portal. | No option to pause a Zoom subscription was found in the Zoom support articles on cancelling and billing. | After a cancelled subscription expires, the account automatically changes to a Basic account. |
| What you keep |
| Not stated |
|
| What stops or goes |
| Not stated | Not stated |
| Billing | The cancellation takes effect on your next renewal date. Cancelling does not automatically give a refund. | Not stated | Annual subscriptions stay active until the end of the current subscription term. |
| Coming back | You can reactivate your existing plan any time before the cancellation takes effect. To keep cloud recordings, reactivate or subscribe to a plan with cloud recordings within the 30 days. | Not stated | Not stated |
| Source | Canceling your Zoom subscriptionZoom. Reviewed | Canceling your Zoom subscriptionZoom. Reviewed |
Cancel
Available- What it does
- Cancelling stops future renewals but does not end the current subscription right away. Cancel any add-ons before the base plan. If you bought through the Apple App Store or Google Play, the Cancel Plan option does not appear in the Zoom web portal.
- What you keep
- Subscription and services until the end of the current billing term
- Cloud recordings for 30 days after the paid subscription ends
- What stops or goes
- Cloud recordings are permanently deleted 30 days after the paid subscription ends and can't be recovered
- Billing
- The cancellation takes effect on your next renewal date. Cancelling does not automatically give a refund.
- Coming back
- You can reactivate your existing plan any time before the cancellation takes effect. To keep cloud recordings, reactivate or subscribe to a plan with cloud recordings within the 30 days.
Canceling your Zoom subscriptionZoom. Reviewed
Pause
Not offered in the help pages we checked- What it does
- No option to pause a Zoom subscription was found in the Zoom support articles on cancelling and billing.
- What you keep
- Not stated
- What stops or goes
- Not stated
- Billing
- Not stated
- Coming back
- Not stated
Canceling your Zoom subscriptionZoom. Reviewed
Downgrade
Available- What it does
- After a cancelled subscription expires, the account automatically changes to a Basic account.
- What you keep
- Your Zoom account, as a Basic account
- What stops or goes
- Not stated
- Billing
- Annual subscriptions stay active until the end of the current subscription term.
- Coming back
- Not stated
Cancelling? Check what depends on it first
Exports, sign-ins, linked services and billing through app stores: your cancellation checklist is built from your answers, in your browser.
Plans, prices and options differ by country and by how you pay (for example through Apple or Google). If you pay through an app store, cancel there. Names are trademarks of their owners; we aren't affiliated with Zoom Workplace. Other services