Dropbox: cancel, pause or downgrade?
Cancelling isn't always the only choice. Here is what each option does to your account, from Dropbox's own help pages. Applies in: All countries the help pages cover.
Official sources reviewed . How we review sources
| Topic | Cancel Available | Pause Not offered in the help pages we checked | Downgrade Available |
|---|---|---|---|
| What it does | Cancelling a Plus, Professional or Essentials plan turns the account into a free Dropbox Basic account. Plans bought through a mobile app store must be cancelled in that store. | No pause option for Dropbox personal plans was found. The only pause article in the Plans help section is for Dropbox Sign. | You can change a Plus, Professional or Essentials plan to a different individual plan by selecting the new plan and clicking Confirm change. Cancelling moves the account to the free Basic plan, which includes 2 GB. |
| What you keep |
| Not stated | Not stated |
| What stops or goes |
| Not stated |
|
| Billing | The account changes to Dropbox Basic at the end of the current billing cycle. | Not stated | Not stated |
| Coming back | Dropbox suggests upgrading your account when you are over the limit. Syncing resumes once the account is no longer full. Dropbox says it will notify you before deleting files. | Not stated | Not stated |
| Source | Cancel or change a Dropbox subscriptionDropbox. Reviewed Troubleshoot issues with your Dropbox storage space limitDropbox. Reviewed | Plans - Dropbox HelpDropbox. Reviewed | Cancel or change a Dropbox subscriptionDropbox. Reviewed |
Cancel
Available- What it does
- Cancelling a Plus, Professional or Essentials plan turns the account into a free Dropbox Basic account. Plans bought through a mobile app store must be cancelled in that store.
- What you keep
- A free Dropbox Basic account with 2 GB of storage
- What stops or goes
- If you are over 2 GB, you may not be able to sync, upload, share, move or preview files and folders.
- If the account stays over the limit, Dropbox may delete files you own to bring it below the limit.
- Billing
- The account changes to Dropbox Basic at the end of the current billing cycle.
- Coming back
- Dropbox suggests upgrading your account when you are over the limit. Syncing resumes once the account is no longer full. Dropbox says it will notify you before deleting files.
Cancel or change a Dropbox subscriptionDropbox. Reviewed
Troubleshoot issues with your Dropbox storage space limitDropbox. Reviewed
Pause
Not offered in the help pages we checked- What it does
- No pause option for Dropbox personal plans was found. The only pause article in the Plans help section is for Dropbox Sign.
- What you keep
- Not stated
- What stops or goes
- Not stated
- Billing
- Not stated
- Coming back
- Not stated
Plans - Dropbox HelpDropbox. Reviewed
Downgrade
Available- What it does
- You can change a Plus, Professional or Essentials plan to a different individual plan by selecting the new plan and clicking Confirm change. Cancelling moves the account to the free Basic plan, which includes 2 GB.
- What you keep
- Not stated
- What stops or goes
- On Dropbox Basic, if you are over 2 GB you may not be able to sync, upload, share, move or preview files and folders.
- Billing
- Not stated
- Coming back
- Not stated
Cancel or change a Dropbox subscriptionDropbox. Reviewed
Cancelling? Check what depends on it first
Exports, sign-ins, linked services and billing through app stores: your cancellation checklist is built from your answers, in your browser.
Plans, prices and options differ by country and by how you pay (for example through Apple or Google). If you pay through an app store, cancel there. Names are trademarks of their owners; we aren't affiliated with Dropbox. Other services